Frequently Asked Questions

Choose a topic below to find answers to our most frequently asked questions and get the information you need. If you need additional assistance, please contact us at 613-224-4667.

General - Water Issues - Pool Issues - Hot Tub Issues

General

  • Pools require regular cleaning, balancing of chemicals, and monitoring of water levels and circulation. It is recommended to have a professional service the pool every 3-6 months.

  • The terms hot tub and spa are often used interchangeably, but technically a hot tub is a small pool of heated water, while a spa usually has jets for massage and hydrotherapy.

  •  Noisy pool or hot tub equipment often indicates issues with the pump or filtration system. Common causes include worn bearings, loose components, clogged filters, or a malfunctioning pump. Regular maintenance, such as cleaning or replacing filters, inspecting pump components, and ensuring tight fittings, can extend equipment life. Seasonally, it's important to properly winterize and restart equipment to prevent damage. At Donley's Pools & Hot Tubs, our technicians can diagnose and address these issues, providing professional repair or replacement services as needed. Regular servicing helps prevent problems and ensures your pool or hot tub remains in optimal condition. 

  •  Clogged filters in pools and spas can significantly impair water quality and circulation. To address this issue, Summer Smiles offers a product called KLEAN FILTER. This concentrated cleaner effectively removes dirt, scale, rust, body oils, and cosmetics residue buildup in pool and spa sand or cartridge filters. Regular use of KLEAN FILTER improves filtration and prolongs the life of the filter. For cartridge filters, it involves soaking the cartridge in a solution of KLEAN FILTER and water for a minimum of 6 hours. For sand filters, the process includes pouring the product directly into the skimmer basket and letting it soak for 8 hours. Proper maintenance of filters using KLEAN FILTER ensures better water clarity and prolonged equipment life. For more detailed instructions on using KLEAN FILTER, visit the Summer Smiles KLEAN FILTER page. 

Water Issues

  • Maintaining the correct pH balance in your pool or hot tub is essential for ensuring water safety, comfort, and equipment longevity. The ideal pH range for pools and spas is typically between 7.2 and 7.8. If the pH level is outside this range, it can lead to problems such as skin and eye irritation, ineffective sanitization, and even damage to pool surfaces and equipment.

    If your pool's pH is unbalanced, there are specific products you can use to adjust it. For increasing pH, products like "pH+" are beneficial. On the other hand, if you need to lower the pH, "pH-" products can be used. These products help in balancing the pH level, thus maximizing the efficiency of sanitizers and preventing issues like cloudy water and scaling. Maintaining a balanced pH also increases swimmer comfort and protects pool equipment.

    When using these products, it's important to follow the application method recommended by the manufacturer. Generally, the product should be sprinkled onto the surface of the water while walking around the pool. After application, it's advisable to wait for a short period before entering the pool and to allow the water to circulate for a few hours. This ensures the product is fully integrated and effective.

    For more detailed information on maintaining your pool's pH balance and the specific products available, you can visit Summer Smiles' webpage on pH Adjustment and their page on Unbalanced Water Treatment. These resources offer valuable insights and practical tips to help you keep your pool water in perfect condition.

  • High chlorine levels in a pool, often indicated by a strong chlorine smell or skin irritation, can be caused by adding too much pool shock or chlorine, either as a one-time error or through long-term buildup. It's important to regularly test chlorine levels, especially if the pool is covered for long periods. High chlorine can cause discomfort, skin irritation, and fading of swimsuits. To safely reduce high chlorine levels, Summer Smiles recommends CHLOR OUT, a product that quickly lowers chlorine levels. There's no wait time required before swimming after using CHLOR OUT. For more information, visit Summer Smiles - High Chlorine Levels in the Pool.tion text goes here

  • Low chlorine levels in your pool or hot tub can pose a significant problem, as chlorine plays a crucial role in keeping the water clean and safe by eliminating harmful bacteria and algae. When chlorine levels drop below the recommended range of 1-3 parts per million (ppm) for pools and 3-5 ppm for hot tubs, the water becomes susceptible to contamination. This can lead to cloudy water, algae growth, and an increased risk of waterborne illnesses.

    There are several reasons why chlorine levels might drop, including heavy usage, high temperatures, and an imbalance in other water parameters like pH and alkalinity. To address this issue, first, test the water to confirm the chlorine level. If it's indeed low, you can use a chlorine-based sanitizer to raise the levels. For pools, chlorine tablets, granules, or liquid chlorine are common options. For hot tubs, stabilized chlorine tablets or granules designed for hot tub use are recommended.

    It's also important to ensure that other aspects of water chemistry are balanced, as pH and alkalinity levels can affect chlorine's effectiveness. Maintaining proper pH (between 7.2 and 7.6) and total alkalinity (between 80 and 120 ppm for pools, 100-150 ppm for hot tubs) helps to optimize chlorine's sanitizing action.

    Regularly testing your water and adhering to a consistent maintenance routine are key to preventing low chlorine levels. If you're unsure about how to adjust your water balance or if you need specific product recommendations, consider using Summer Smiles' range of products. They offer a variety of solutions tailored to maintaining healthy pool and hot tub water. For more detailed guidance and product options, visit the Summer Smiles website.

    Remember, safety and hygiene are paramount when it comes to pool and hot tub maintenance, so keeping an eye on your chlorine levels is crucial for a safe and enjoyable swimming experience.

  • Cloudy pool water is a common issue that pool owners face. It can detract from the appearance of your pool and make it less inviting to swimmers. The cloudiness of pool water is typically a result of unbalanced water, with incorrect levels of pH, alkalinity, hardness, and chlorine stabilizer. Other contributing factors include poor filtration, insufficient disinfectant, organic residues (such as perspiration, body oils, and cosmetics), a saturated filter, and clogged plumbing.

    To treat cloudy pool water effectively, it's essential to first ensure that the water parameters are properly balanced. This includes checking the pH, alkalinity, hardness, and chlorine stabilizer levels. Once you've confirmed that these are in the appropriate ranges, you can then proceed with treatment.

    For treating very cloudy pool water, Summer Smiles recommends using their product, CLARITA. Depending on the size of your pool, you would add 500 mL to 1 L of CLARITA directly into the pool, ensuring even distribution across all areas. After adding CLARITA, it's recommended to wait 60 minutes before swimming and to let the filter run for 8 hours after the treatment to ensure the best results.

    Regular maintenance of your pool equipment and maintaining balanced water will help prevent the appearance of cloudy water. If you're experiencing persistent problems or need specific advice for your pool, consider having your water tested. For more information on treating cloudy pool water and to learn more about the products mentioned, you can visit Summer Smiles' webpage on Cloudy Water Treatment here.

  • Algae growth in pools can be caused by various factors such as unbalanced water, exposure to sunlight, pollen, tree leaves, heavy rain, and high temperatures. The most common types of algae found in swimming pools are green and black algae. To effectively eliminate all types of algae and restore clear water, Summer Smiles recommends using their product ALG OUT 60%. This product is designed to tackle the algae problem efficiently, allowing you to enjoy crystal-clear pool water. For more information on algae treatment and related products, visit Summer Smiles’ Algae in Pool Water page.

  • High total alkalinity in pool water can lead to issues like pH fluctuations, scaling, and cloudy water. To manage this, Summer Smiles recommends using their product ALKA+. ALKA+ helps stabilize pH fluctuations and keeps the pool water perfectly balanced, enhancing swimmer comfort and protecting pool equipment. The recommended alkalinity level is between 80 to 120 ppm for chlorine sanitizers and 100 to 120 ppm for bromine sanitizers. To use ALKA+, sprinkle it slowly onto the pool's surface or add it to the skimmer basket, and wait 20 minutes before swimming. For more information and specific product details, visit Summer Smiles' ALKA + page.

  •  Low calcium hardness in pool water can lead to corrosion of metal surfaces and discomfort for swimmers. To address this issue, Summer Smiles offers CALCIUM +, a product designed to raise calcium hardness and maintain water balance. This helps prevent corrosion, increase swimmer comfort, and protect pool equipment. The recommended calcium hardness level is between 200 and 300 ppm. CALCIUM + should be dissolved in a bucket of water before adding it to the pool, and the pool can be used immediately after the product is added. For detailed usage instructions and product information, visit Summer Smiles’ CALCIUM + page.

  •  Scale formation in pools is typically caused by high calcium levels and imbalanced water chemistry. It manifests as a build-up of minerals, particularly calcium, on pool surfaces. To prevent and treat scale formation, it is essential to maintain proper water balance, especially pH and alkalinity levels. Regular testing and adjusting of water parameters are crucial for this purpose. Summer Smiles website provides details on maintaining balanced water chemistry using their routine maintenance products can help prevent scale formation. For more detailed information on pool care and maintenance, you can visit the Summer Smiles website.

  •  Foamy water in hot tubs usually results from the lack of disinfectant and excessive usage. It can be caused by residues from lotions, soaps, deodorants, hair products, and soft water conditions. To treat foaming spa water, Summer Smiles recommends using SPA FOAM OUT, which prevents and eliminates foam. It should be used as needed, ensuring water parameters are balanced beforehand. After treatment with SPA FOAM OUT, a 5-minute wait time is advised before bathing. For more information on foaming spa water and how to use SPA FOAM OUT, visit Summer Smiles’ Foaming Spa Water page.

  •  Rainwater can significantly affect the chemical balance of your pool water. When rain falls through the air, it picks up pollutants, dust, algae spores, and other contaminants that can disrupt the balance of your pool water. This can lead to issues such as too much water in the pool, contaminants, and cloudy water. To counter these effects, it's important to perform regular maintenance after rain, including cleaning the pool, lowering the water level, checking the water balance, and adding necessary treatments like clarifiers or phosphate removers. Summer Smiles offers products such as Clarita and Alg Out 40% for these purposes.


    After a rainstorm, it is advisable to bring a water sample to Donley's for professional testing. This will help determine the exact balance of your pool water and the appropriate treatments needed to restore its quality. For more information on how rain affects pool water and the recommended treatments, visit Summer Smiles' guide on How Rain Affects Pool Water.

  •  A strong chlorine smell in your pool is often caused by chloramines, which form when free chlorine combines with organic waste like sweat, sunscreen, or cosmetics. To address this, using a pool shock treatment such as Summer Smiles' SHOK treatments can be effective. These treatments dissolve organic waste and eliminate chloramines, thereby reducing the strong chlorine odor. Regular pool maintenance practices, including vacuuming and filter cleaning, are also important to prevent organic waste accumulation. For more detailed information on treating strong chlorine smell in pools, visit the Summer Smiles Pool Shock Treatment page.

  •  Skin and eye irritation in pools is often caused by improperly balanced water and the presence of organic waste such as perspiration, body oil, and cosmetics, which can react with chlorine. To address this issue, Summer Smiles offers a chlorine-free shock treatment called SHOK ULTRA. This treatment actively eliminates organic waste, reducing eye and skin irritation associated with high chlorine levels. It's a fast-acting, odorless formula that is not affected by the sun’s ultraviolet rays. For effective use, SHOK ULTRA should be sprinkled over the pool surface or poured into the skimmer basket. For more information on this product and its usage, you can visit the Summer Smiles SHOK ULTRA page.

  • Discoloration of pool water can be due to several reasons, including unbalanced water chemistry, high levels of organic waste, or problems with the water circulation system. Summer Smiles recommends their products like SHOK and CLARITA to effectively address cloudy water, which can often be a sign of water discoloration. It's important to ensure that your water parameters are properly balanced before treating the water. For more information on treating water discoloration and the recommended products, visit Summer Smiles' Cloudy Water Treatment page.

  •  Debris in pool water can be caused by environmental factors and swimmer use. Regular maintenance, including skimming, vacuuming, and using a pool cover, is key to controlling debris. Additionally, ensuring your filtration system is functioning properly and regularly cleaning or replacing filters is crucial. For persistent issues, consider using specialized products like those offered by Summer Smiles, which provide solutions for common pool problems. They offer a range of products that can help clarify water and remove contaminants.  Summer Smiles' ALL OUT ULTRA 4 IN 1 offers an effective solution. This concentrated multi-action treatment is designed to address common water problems such as metals, phosphates, organic waste, and cloudy water, which can all contribute to debris. ALL OUT ULTRA 4 IN 1 works by clarifying the water and eliminating contaminants, thus improving the overall quality of your pool water.  For more information on managing debris in pool water, visit  Summer Smiles ALL OUT ULTRA 4 IN 1 page. 

  •  Water level fluctuations in pools can be caused by various factors, including evaporation, especially during hot weather, and water displacement from swimming activities. To manage water levels effectively, it is essential to regularly check and adjust the water level to ensure it remains high enough for optimal pool operation. Proper filtration and circulation are crucial for maintaining water quality and preventing stagnation, which can lead to bacteria and algae growth. It is recommended to keep the pool filter running continuously during hot weather to maximize the effectiveness of sanitizers and ensure good water quality. For more detailed pool care tips, visit Summer Smiles - How to Optimize the Quality of Your Pool Water. 

  •  Poor water circulation in pools can lead to various problems, including algae growth and uneven distribution of pool treatments. Effective pool maintenance involves ensuring that the water is continuously moving. The key components of your pool's circulatory system are the skimmer, pump, filter, and jets. Maintaining these components in good condition is crucial. Circulation helps to move water around, carrying debris into the filter and dispersing sanitizers throughout the pool. Especially during hot weather, it's important to keep the filter running as warmer water can accelerate bacteria and microorganism growth. Additionally, proper filtration is essential. Cleaning the filter too often can hinder the process, as a slightly dirty filter can trap other particles more effectively. When the pressure gauge and flow meter's difference reaches 10 to 15 pounds per square inch, it's time to clean the filter. Using a product like Summer Smiles' KLEAN FILTER can optimize filter performance. For more information on pool circulation and maintenance, visit Summer Smiles' Five Tips for Basic Pool Care. 

  •  Phosphates in pools originate from external sources like lawn fertilizers, cleaning agents, and even rainwater. These phosphates serve as nutrients for algae, promoting their growth, which leads to cloudy water and other maintenance issues. Regular testing for phosphate levels and treatment using products like Summer Smiles' PHOS OUT ULTRA 2 IN 1 helps in effectively reducing phosphate buildup, thereby preventing algae growth and maintaining clear pool water. For more information on managing phosphate levels, visit Summer Smiles’ PHOS OUT ULTRA 2 IN 1 page. 

  • Bacteria and germs in pool water pose significant health risks, including skin irritation, infections, and waterborne illnesses. Regular sanitization is essential for a clean and safe swimming environment. Summer Smiles emphasizes the importance of maintaining proper filtration and circulation, along with the regular addition of sanitizers, to prevent the proliferation of bacteria, germs, viruses, and algae. Their range of products, including BROMA ULTRA and CHLOR (available in liquid, tablets, and granules), effectively control bacteria and algae. For more detailed guidance on sanitizing your pool and the products available, visit Summer Smiles' Pool Sanitizing Routine page. It's important to follow the recommended dosages on the product instructions for effective treatment and to maintain a hygienic pool environment.

  •  Maintaining consistent chemical levels in your pool involves balancing several key parameters. The ideal pH level is between 7.2 and 7.8, ensuring sanitizer efficiency and swimmer comfort. Total alkalinity, ideally between 80-120 ppm, helps stabilize pH. Calcium hardness, recommended to be 200-400 ppm, plays a crucial role in preventing corrosion and scaling, acting as a buffer for pH and alkalinity. Regular testing, correct dosing of balancing products, and consistent pool care routines are effective strategies to keep these levels balanced. For a comprehensive guide on pool chemical balance, visit Summer Smiles' Basic Pool Care Tips.

Pool Issues

  •  To treat stains on pool surfaces, Summer Smiles recommends using their product STAIN OUT ULTRA. This product is effective against stubborn copper stains and is suitable for all types of pool surfaces. The application involves lowering alkalinity to 30 ppm, ensuring pH is below 6.5, and then pouring STAIN OUT ULTRA directly onto the water's surface. After waiting for 2 hours and scrubbing the stain with a pool brush, resume filtration and gradually adjust water parameters back to normal. It's also advisable to follow up with a metal-based neutralizer. For detailed instructions and more information, visit Summer Smiles' STAIN OUT ULTRA page.

  •  A lateral could be cracked or broken, the multiport valve may need servicing, or air may be passing through the filter, causing a channeling effect, which permits dirt to get by the filter.

    There may be a broken or cracked lateral located on the manifold of your filter.  You will need to inspect these laterals and replace them if necessary.

  • Pool filter laterals can break due to a few reasons: 

    • The most common is improper handling during filter sand installation, which can cause damage if sand is poured in too quickly. 

    • Also, adjusting the multi-port or return valves while the pump is running can lead to a water hammer effect, creating sudden pressure changes that may break the laterals. 

    • Other causes include age / wear and improper maintenance. 

    Regular maintenance and careful handling during installation and adjustments are crucial to prevent these issues. 

  •  Pump motor failure in pools can be caused by factors like aging, overheating, electrical malfunctions, or water damage. Common signs include the motor not starting, making loud noises, or showing signs of overheating. Regular maintenance, such as keeping the water level adequate, cleaning filters, and ensuring the motor is not exposed to excessive moisture, is crucial for prevention. In case of a suspected failure, professional diagnosis and repair are recommended. For specific product information and solutions, especially for Pentair or  Hayward equipment, refer to manufacturer guidelines. If needed, the technicians at Donley's Pools and Hot Tubs are well-equipped to assist with repairs or replacements. 

  •  Clogged or malfunctioning filters in pools and hot tubs often occur due to debris accumulation. It leads to inefficient water circulation and filtration, impacting water clarity and quality. To avoid this, routinely clean or replace your filter cartridges and backwash sand filters. Ensure regular checks for physical damage or wear. In case of persistent issues, professional inspection and replacement may be necessary. Donley's Pools and Hot Tubs can assist with filter maintenance, troubleshooting, and providing quality Hayward and Pentair filter systems as needed. 

  •  Heater malfunction in pools and hot tubs can arise from various issues like electrical problems, incorrect water chemistry, or mechanical failure. Common signs include not heating water to the set temperature or shutting off prematurely. Regular maintenance, such as checking water chemistry, inspecting electrical connections, and cleaning the heater's components, can prevent many issues. If you experience heater problems, Donley's Pools and Hot Tubs offer professional diagnostics and repairs. For more detailed information on pool heater maintenance and solutions, especially for Hayward and Pentair products, consulting the manufacturer's guidelines is recommended. 

  • If your automatic pool cleaner is not functioning properly, it could be due to issues such as clogged filters, blocked hoses, or mechanical failure. Ensure regular cleaning of filters and hoses to prevent blockages. Also, check for any visible damage to the cleaner's parts. In some cases, adjusting the pool cleaner's settings or positioning might resolve the issue. For comprehensive solutions refer to the manufacturer's guidelines. If the problem persists, Donley's Pools and Hot Tubs can provide expert diagnostics and repair services.


    Here is a list of the top 10 brands, in no specific order, that are renowned for their quality, efficiency, and innovation in automatic pool cleaning technology. Click on the name to be taken to their website:

    1. Pentair

    2. Hayward

    3. Dolphin

    4. Polaris

    5. Zodiac

    6. Aquabot

    7. Kreepy Krauly (by Pentair)

    8. Baracuda (by Zodiac)

    9. The Pool Cleaner (by Hayward)

    10. SmartPool

  •  Faulty pool lights can be caused by several issues like water ingress, electrical problems, or a burned-out bulb. To troubleshoot, first, ensure all electrical connections are safe and dry. If the bulb is the issue, it might need replacement. Regularly inspect for signs of wear or damage, and ensure all seals are intact to prevent water entry. For complex electrical issues, it's safest to consult with a professional. Remember, Donley's Pools and Hot Tubs have skilled technicians who can assist with diagnosing and fixing pool light problems. 

  • Leaking pipes or fittings in pools usually occur due to cracks, loose connections, or wear and tear. To diagnose, check for wet spots around the pool and equipment pad, and inspect visible pipes and fittings for damage. Regular maintenance includes tightening fittings, lubricating seals and replacing worn parts. Lubrication such as MAGIC LUBE can be used. Persistent leaks require professional inspection. Donley's Pools and Hot Tubs offer expert services to identify and repair leaks. 

  •  Broken or stuck skimmer weirs in pools can disrupt debris collection and water circulation. Causes include debris blockage, warping due to sun exposure, or mechanical failure. To fix, first clear any debris. If the weir is warped or damaged, it will need replacement. Regularly inspecting and cleaning the skimmer area can prevent such issues. If you're unsure how to proceed or need replacement parts, Donley's Pools and Hot Tubs can assist, providing expertise and high-quality components 

  •  Pool cover issues like tears or mechanism failure can be due to wear and tear, improper handling, or environmental factors. For tears, repair kits are available, but if the damage is extensive, a replacement might be necessary. For mechanical failures in automatic covers, check for obstructions or misalignment. Regular maintenance, including cleaning and ensuring proper operation, helps extend the life of your pool cover. If you encounter complex issues, Donley's Pools and Hot Tubs can assist with repairs or replacements

  • Chlorinator problems in pools can arise from clogs, incorrect chemical levels, or mechanical issues. Regular inspection and cleaning can prevent clogs caused by debris. Ensure the chlorine being used is compatible with your chlorinator type. For mechanical issues or if you're unsure about troubleshooting, it's advisable to consult a professional. For a selection of available chlorinators, you can visit Pool360. They offer a variety of chlorinators to suit different pool needs. 


     Salt generator problems in pools typically involve issues like low salt levels, buildup on the salt cell, or electrical malfunctions. Regularly check and maintain the correct salt level as per manufacturer guidelines. Cleaning the salt cell to remove calcium buildup helps ensure efficient operation. For electrical issues, professional inspection is recommended. If you encounter difficulties with your salt generator, Donley's Pools and Hot Tubs can provide expert assistance and recommend suitable Hayward or Pentair products. 

  •  Pool liner tears or leaks are often due to age, sharp objects, or ground movement. Small tears can be repaired with patch kits, but larger damage may require professional repair or liner replacement. Regular inspection helps identify issues early. Preventive measures include avoiding sharp objects and ensuring proper water chemistry to extend liner life. For liner issues, Donley's Pools and Hot Tubs can assist with expert repair or replacement services, utilizing top-quality materials 

  •  Saltwater system malfunctions in pools can be caused by low salt levels, dirty cell electrodes, or system imbalances. Regularly check and adjust salt levels as per your system's guidelines. Clean the cell electrodes to remove any buildup. Also, ensure proper water balance for efficient operation. If issues persist, professional help may be required. Donley's Pools and Hot Tubs can assist with troubleshooting and repair, offering expertise and quality products 

  •  Deteriorating O-rings and gaskets in pool equipment, such as pumps and filters, typically occur due to age, chemical exposure, or improper installation. Regular checks for wear or leaks can prevent major issues. Replacing worn O-rings and gaskets is crucial for maintaining a tight seal and efficient operation. Donley's Pools and Hot Tubs can assist in identifying and replacing these components 

  •  Air leaks in the pump system of a pool can cause inefficient operation and strain the pump. Common causes include loose fittings, cracked hoses, or worn O-rings and gaskets. To diagnose, check for air bubbles in the pump basket or pool return lines. Tightening fittings and replacing worn parts can often resolve the issue. For persistent problems, professional inspection is recommended. Donley's Pools and Hot Tubs can assist with identifying and fixing air leaks, ensuring your pool system operates efficiently 

  •  A faulty pressure gauge on a pool filter can indicate incorrect readings, making it challenging to assess the filter's health. Common issues include a stuck needle, water or condensation inside the gauge, or physical damage. Regularly inspect and test the gauge for accuracy. If it's faulty, replace it with a compatible gauge. Remember, maintaining accurate pressure readings is vital for efficient filtration and preventing damage to your pool system. For assistance with gauge issues or replacements, Donley's Pools and Hot Tubs can help 

  • Broken or jammed pool valves can occur due to wear, improper use, or debris. They are crucial for controlling water flow in your pool system. Signs include difficulty in turning valves or leaks. Regular lubrication and gentle operation can prevent issues. If a valve is jammed or broken, it may need to be disassembled, cleaned, or replaced. Professional assistance is recommended for complex repairs. Donley's Pools and Hot Tubs can provide expert services 

  • Faulty temperature sensors in pool and hot tub systems can result in inaccurate temperature readings, affecting your overall enjoyment and comfort. These sensors can become damaged due to exposure to extreme temperatures, water infiltration, or simply wear and tear over time.

    If you suspect a faulty temperature sensor, here are some steps to address the issue:

    1. Check for Obvious Damage: Inspect the temperature sensor for any visible signs of damage, such as cracks, breaks, or loose connections. If you find physical damage, the sensor may need replacement.

    2. Calibration: Some temperature sensors can be recalibrated if they are slightly off. Refer to the manufacturer's instructions for your specific sensor model on how to calibrate it.

    3. Clean and Dry: Ensure that the sensor is clean and dry. Moisture or debris on the sensor can lead to inaccurate readings. Gently clean it with a soft cloth if necessary.

    4. Professional Inspection: If you are unable to resolve the issue or suspect a more significant problem, it's best to consult a professional pool and hot tub technician. They can diagnose the problem accurately and replace the sensor if needed.

    5. Replacement: In cases of severe damage or sensor malfunction, replacement may be necessary. Consult your pool or hot tub manufacturer or a reputable dealer like Donley's Pools and Hot Tubs for compatible replacement sensors.

  • Deteriorated pool coping can be a common issue, especially in older pools. Coping is the material or edge that surrounds the pool, serving both functional and aesthetic purposes. It can deteriorate due to various factors, including exposure to pool chemicals, weather, and wear and tear.

    Here are steps to address deteriorated pool coping:

    1. Inspection: Begin by inspecting the coping around your pool. Look for signs of deterioration, such as cracks, chips, or discoloration. Identify areas that need attention.

    2. Cleaning: Clean the coping thoroughly to remove dirt, algae, and stains. Use a pool-safe cleaner and a scrub brush to gently clean the surface.

    3. Repair Cracks and Chips: Small cracks and chips in the coping can often be repaired using pool-friendly patching materials. Follow the manufacturer's instructions for the specific repair product you choose.

    4. Resurfacing: If the coping has extensive damage or appears worn, consider resurfacing. There are various options for resurfacing coping, including applying a new layer of coping material or using coping paint or stain.

    5. Replacement: In cases where the coping is severely deteriorated or beyond repair, it may need to be replaced. Consult with a professional to select the right coping material and style for your pool.

    6. Regular Maintenance: To prevent future deterioration, maintain a proper pool chemical balance, clean the coping regularly, and avoid using abrasive cleaning materials that can damage the surface.

    7. Consult a Professional: For complex coping issues or if you're unsure about the best course of action, it's advisable to consult a pool professional. They can assess the condition of your coping and provide expert recommendations.

    Donley's Pools and Hot Tubs offers professional services for coping repair, resurfacing, and replacement. They can provide guidance on selecting suitable coping materials and ensure that your pool coping is not only functional but also enhances the overall aesthetics of your pool area. Contact Donley's for assistance with your pool coping needs.

  • Inefficient energy usage by pool and hot tub equipment can lead to higher energy bills and increased environmental impact. It's essential to address this issue to save energy and reduce operational costs. Here's how to tackle inefficient energy usage:

    1. Equipment Inspection: Begin by inspecting all your pool and hot tub equipment, including pumps, heaters, and filters. Look for signs of wear, damage, or outdated components.

    2. Upgrade to Energy-Efficient Equipment: Consider upgrading to energy-efficient equipment, such as variable-speed pool pumps. These pumps allow you to adjust the speed according to your needs, saving energy when lower flow rates are sufficient.

    3. Proper Sizing: Ensure that your equipment is correctly sized for your pool or hot tub. Oversized equipment can be less efficient and waste energy.

    4. Regular Maintenance: Schedule regular maintenance for your equipment. Clean filters, lubricate moving parts, and check for leaks. Well-maintained equipment operates more efficiently.

    5. Timers and Automation: Use timers and automation systems to control when your equipment runs. This ensures that it operates only when necessary, reducing energy consumption.

    6. LED Lighting: If your pool or hot tub has lighting, consider replacing traditional bulbs with energy-efficient LED lights. LEDs consume less electricity and last longer.

    7. Solar Heating: Explore the possibility of solar heating for your pool or hot tub. Solar panels can harness the sun's energy to heat the water, reducing the load on electric or gas heaters.

    8. Proper Insulation: Ensure that your hot tub or pool is properly insulated to retain heat. Well-insulated water retains temperature more effectively, reducing the need for frequent heating.

    9. Consult a Professional: For a comprehensive assessment of your equipment's energy efficiency, consult a pool technician. They can identify areas where improvements can be made.

    10. Regular Monitoring: Continuously monitor your energy usage through your utility bills. If you notice a significant increase, it may indicate a problem with your equipment's efficiency.

  • Inconsistent or faulty automation systems in your pool or hot tub can be frustrating. These systems are designed to make pool and hot tub maintenance more convenient. When they don't work correctly, it can disrupt your pool or hot tub routine. Here's how to address this issue:

    1. System Inspection: Begin by inspecting your automation system. Check for loose wires, disconnected components, or visible damage to the control panel.

    2. Reboot the System: Sometimes, automation systems can experience glitches that can be resolved with a simple reboot. Turn off the system, wait for a minute, and then power it back on.

    3. Check Power Supply: Ensure that the automation system has a stable power supply. Loose connections or power surges can affect its functionality. Consider using surge protectors to safeguard the system.

    4. Update Software: If your automation system relies on software, check for updates. Outdated software can lead to compatibility issues or malfunctions.

    5. Calibration: Some automation systems, especially those controlling chemical dosing, may require calibration. Follow the manufacturer's instructions for proper calibration.

    6. Sensor Maintenance: Sensors play a crucial role in automation systems. Clean and inspect sensors regularly to ensure they are functioning correctly.

    7. Remote Control Testing: Test the remote control or mobile app if your automation system has one. Ensure that it can communicate with the system and execute commands.

    8. Professional Assistance: If you are unable to identify or resolve the issue, it's advisable to seek professional assistance. Technicians at Donley's Pools and Hot Tubs are experienced in diagnosing and repairing automation system problems.

    9. Consider Upgrades: If your automation system is outdated or consistently experiences issues, consider upgrading to a more advanced system. Newer systems often come with improved features and reliability.

    10. Regular Maintenance: To prevent future issues, schedule regular maintenance for your automation system. This can include cleaning, inspecting, and testing components.


    Donley's Pools and Hot Tubs offers expert services for diagnosing and repairing inconsistent or faulty automation systems. They can also provide guidance on upgrading to more advanced automation systems for improved convenience and reliability.

Hot Tub Issues

  • The terms hot tub and spa are often used interchangeably, but technically a hot tub is a small pool of heated water, while a spa usually has jets for massage and hydrotherapy.

  • Ineffective heating in hot tubs can be a significant issue, affecting the overall enjoyment and therapeutic benefits. There are several potential causes for heating problems, including issues with the thermostat, a tripped high limit switch, or problems with the hot tub's internal components such as the heater element or circulation pump.

    Firstly, ensure that the hot tub filters are clean, as a clogged filter can restrict water flow and impact heating efficiency. Regularly cleaning or replacing the filters as needed can prevent many common heating issues.


    If the filters are clean and the problem persists, it may be necessary to inspect the heating element, thermostat, and circulation pump. A faulty thermostat or a malfunctioning heating element can prevent the water from reaching the desired temperature. Similarly, if the circulation pump is not working correctly, it can affect the distribution of heat within the hot tub.

    In some cases, electrical issues could be the culprit, such as a tripped circuit breaker or damaged wiring. It's essential to ensure that all electrical connections are secure and functioning correctly.

    For specific product recommendations and maintenance tips, you can refer to the resources provided by Summer Smiles, although they may not directly address hot tub heating issues. Their website offers various pool and spa care products and practical tips for maintaining your hot tub. For more information on hot tub care and maintenance, visit Summer Smiles.


    Remember, if you're unsure about how to diagnose or fix the issue, it's advisable to consult a professional technician who can safely and effectively resolve heating problems in your hot tub. Donley's has a team of technicians that can help diagnose and resolve your issues.

  • Winterizing your hot tub is very important for proper care and to ensure that you do not damage your hot tub or equipment due to freezing. Click HERE for a video from Coast Spas on how to properly winterize your hot tub.

    If you would prefer - our technicians at Donley's are experts in winterizing your spa. Feel free to call us or book your appointment online HERE to have one of our professionals winterize your spa for you.

  • If you're noticing issues with your hot tub's water quality, it could be due to various factors. It might be because the water chemistry is out of balance, there's insufficient sanitization, or organic contaminants are affecting the water.

    To diagnose this, start by checking the water's appearance and odor. Is it cloudy or does it have an unusual smell? You can also use a water testing kit to measure pH, sanitizer levels, and total alkalinity. If you're unsure, our experienced technicians can perform a thorough water analysis to pinpoint the issue.

    Remember, we have a team of experts ready to assist you in restoring your hot tub's water clarity and safety.

  •  If your hot tub isn't heating as it should, it could be due to problems with the heating element, thermostat, or electrical connections.

    To diagnose this, pay attention to whether the hot tub water isn't reaching your desired temperature or if the heater indicator light isn't functioning. If you suspect a heater issue, it's best to have our technicians conduct electrical testing to identify and resolve the problem.

    Rest assured, our skilled technicians can efficiently diagnose and repair heater malfunctions, ensuring your hot tub stays warm and cozy.

  •  Issues with the control panel or display can be frustrating. They may occur due to electrical faults, circuit board problems, or damage to the control panel itself.

    To diagnose this, check if the control panel is unresponsive or displaying error messages. If you encounter such issues, our technicians can conduct diagnostic tests to identify the root cause.

    Rest assured, our team can troubleshoot and repair control panel or display problems, ensuring you have full control over your hot tub's settings.

  •  If you notice water puddles or dampness around your hot tub, it may indicate leaking seals or connections. Leaks can occur due to deteriorated seals, loose connections, or damaged plumbing.

    To diagnose this, carefully inspect the area around the hot tub for signs of water leakage. If you suspect a leak, our technicians can perform a pressure test to pinpoint the exact source.

    Our skilled technicians are experienced in leak detection and can efficiently repair or replace seals and connections, stopping those troublesome leaks in their tracks.

  • Ozonators play a crucial role in water sanitation. When they fail, it can lead to water quality problems.

    To diagnose this, pay attention to any deterioration in water quality. If you suspect ozonator failure, our technicians can test the ozonator's output to confirm the issue.

    Count on our team to diagnose and replace ozonators, ensuring effective water sanitation in your hot tub.

  • If your hot tub's circuit breaker repeatedly trips, it's a clear indicator of an electrical issue within the system.

    To diagnose this, keep an eye on whether the circuit breaker trips when the hot tub is running. If you experience such issues, our technicians can perform electrical diagnostics to identify and resolve the problem.

    Rest assured, our skilled technicians can efficiently address electrical problems, ensuring the safe operation of your hot tub.

    These conversational responses provide guidance on diagnosing common hot tub issues and highlight our team's expertise in resolving these problems.

  • Clogged or dirty filters can significantly impact the efficiency of your hot tub's filtration system, leading to water quality issues and reduced water flow.

    Diagnosing the Issue:

    1. Visual Inspection: Start by visually inspecting the filter element. Is it visibly dirty or clogged with debris?

    2. Water Flow: Observe the water flow from the jets. If it's weak or uneven, it may indicate a clogged filter.

    3. Pressure Gauge: Many hot tubs have a pressure gauge on the filter. An increased reading on the gauge can signal a clog.

    Possible Causes:

    • Accumulated debris like leaves, hair, or oils can clog the filter.

    • Insufficient cleaning and maintenance of the filter.

    • Overuse or extended periods between filter replacements.

    Steps to Resolve:

    1. Turn Off the Hot Tub: Ensure the hot tub is turned off before performing any maintenance.

    2. Remove the Filter: Carefully remove the filter cartridge or element from its housing.

    3. Rinse and Clean: Use a hose or pressure washer to rinse the filter thoroughly. You can also use a filter cleaner solution for a deeper clean.

    4. Inspect for Damage: While cleaning, inspect the filter for any signs of damage. If it's torn or has collapsed pleats, it may need replacement.

    5. Replace or Reinstall: If the filter is damaged, replace it with a new one. If not, reinstall the clean filter back into the hot tub.

    6. Regular Maintenance: To prevent future clogs, establish a regular maintenance routine that includes cleaning the filter every few weeks, depending on usage.

    Donley's Pools and Hot Tubs Assistance: If you encounter persistent filter clogs or are unsure about the condition of your filter, our expert technicians can perform a thorough inspection and provide recommendations. We also offer a range of high-quality replacement filters to ensure efficient filtration in your hot tub.

    Remember, maintaining clean filters is essential for optimal hot tub performance and water quality. Regular cleaning and timely replacement, if needed, can keep your hot tub water crystal clear and enjoyable.

  • Pump Motor Failures:

    Experiencing issues with your hot tub's pump motor can be frustrating, as it's a crucial component responsible for water circulation and jet operation.

    Diagnosing the Issue:

    1. Noisy Operation: Unusual noises like grinding or squealing may indicate motor problems.

    2. Lack of Water Circulation: If the water isn't circulating as it should, it may be due to a pump motor issue.

    3. Tripped Breaker: A tripped circuit breaker or GFCI (Ground Fault Circuit Interrupter) could signal an electrical problem with the motor.

    Possible Causes:

    • Overheating due to inadequate water flow or blocked vents.

    • Electrical issues like a short circuit or damaged wiring.

    • Normal wear and tear over time.

    Steps to Resolve:

    1. Safety First: Before attempting any repairs, ensure the hot tub is turned off at the breaker or disconnect switch.

    2. Visual Inspection: Check for loose wires, burnt connections, or any visible damage around the motor.

    3. Check for Blockages: Ensure there are no obstructions in the pump impeller or intake that may hinder water flow.

    4. Test the Motor: If you have electrical knowledge, you can test the motor for continuity with a multimeter. If not, it's best to leave this to a professional.

    5. Consult a Technician: For motor replacement or complex electrical issues, it's advisable to contact a certified technician to diagnose and repair the problem.

    Donley's Pools and Hot Tubs Assistance:Our team of experienced technicians specializes in diagnosing and repairing pump motor issues in hot tubs. We have access to high-quality replacement motors, ensuring your hot tub operates efficiently. If you suspect a pump motor failure, contact us, and we'll promptly address the issue and get your hot tub back to its relaxing best.

    Remember, addressing motor issues promptly can prevent further damage and ensure the longevity of your hot tub's motor and overall system.

  • When your hot tub's blower malfunctions, it can affect the soothing and therapeutic experience that the bubbles and air provide.

    Diagnosing the Issue:

    1. No Air Bubbles: If your hot tub is not producing air bubbles as it usually does, this may indicate a blower problem.

    2. Unusual Noises: Grinding, screeching, or other unusual noises during blower operation can signal an issue.

    3. Electrical Problems: Frequent tripping of the GFCI or circuit breaker when the blower is in use may indicate an electrical problem.

    Possible Causes:

    • Blockages in the blower's air intake or discharge lines.

    • Malfunctioning blower motor.

    • Electrical issues or a faulty blower switch.

    Steps to Resolve:

    1. Turn Off the Hot Tub: Always ensure the hot tub is turned off before attempting any repairs.

    2. Visual Inspection: Check for obstructions in the blower's air intake and discharge lines. Clear any debris or blockages.

    3. Check Electrical Connections: Inspect the blower's electrical connections for loose wires or damage.

    4. Test the Blower Motor: If you have the knowledge, you can test the blower motor for continuity with a multimeter. If not, it's best to consult a professional.

    5. Consult a Technician: For blower motor replacement or complex electrical issues, it's advisable to contact a certified technician who specializes in hot tub repairs.

    Donley's Pools and Hot Tubs Assistance: Our expert technicians are experienced in diagnosing and repairing blower malfunctions in hot tubs. We can quickly identify the issue, replace any faulty components, and ensure your hot tub's blower is operating efficiently. If you suspect a blower malfunction, reach out to us, and we'll provide the necessary assistance.

    Remember, addressing blower malfunctions promptly can help maintain the enjoyable and relaxing experience of your hot tub.

  • Jet Malfunctions:

    Jet malfunctions in your hot tub can take away from the relaxing and therapeutic experience it provides.

    Diagnosing the Issue:

    1. Weak Water Flow: If the jets are not producing strong water flow, it's a clear sign of a jet problem.

    2. No Water Flow: Complete lack of water flow from one or more jets may indicate a blockage or malfunction.

    3. Unusual Noises: Grinding, rattling, or other unusual noises when the jets are on can signal an issue.

    4. Uneven Water Flow: If some jets work while others don't, it may be a localized problem.

    Possible Causes:

    • Blockages in the jet nozzles due to debris or mineral buildup.

    • Damaged or worn-out jet components.

    • Problems with the pump or plumbing.

    Steps to Resolve:

    1. Turn Off the Hot Tub: Ensure the hot tub is turned off before attempting any troubleshooting or repairs.

    2. Inspect Jet Nozzles: Check for debris or obstructions in the jet nozzles. Clean or clear any blockages.

    3. Examine Jet Components: Inspect the jet components for damage or wear. Replace any damaged parts.

    4. Check Water Flow: Ensure that the water pump is working correctly, and there are no plumbing issues affecting water flow to the jets.

    5. Consult a Technician: If the issue persists or if it's a complex internal problem, it's best to contact a hot tub technician for a thorough diagnosis and repair.

    Donley's Pools and Hot Tubs Assistance: Our team of skilled technicians specializes in diagnosing and repairing jet malfunctions in hot tubs. We have access to high-quality replacement parts to ensure your hot tub's jets work efficiently. If you encounter jet problems, don't hesitate to reach out to us for professional assistance.

    Addressing jet malfunctions promptly can help you enjoy the full benefits of your hot tub's hydrotherapy and relaxation features.